Frequently Asked Questions

Onboarding follows a three-phase approach: Map (inventory assets, workflows, access, vendors), Stabilize (fix exposures, backups, monitoring gaps), and Standardize (deploy standard builds and runbooks). This typically takes 30 to 60 days depending on complexity.

Yes. We offer 24/7 monitoring and emergency escalation for critical systems. Helpdesk support is available via email, portal, or phone with defined SLAs based on severity.

Assessments are fast, scoped engagements that take 1 to 2 weeks. We measure specific failure points, deliver a scorecard with prioritized recommendations, and provide a 30/60/90 plan with budget ranges. All assessments are productized with clear deliverables.

We maintain escalation playbooks for common vendors (WMS, ERP, network equipment, ISPs). We own the escalation process, coordinate with vendors, and ensure tickets don't get stuck. You get clear status updates and resolution timelines.

We design security controls that fit shift-based workflows: single sign-on for shared devices, conditional access that doesn't block legitimate use, and automated patching during maintenance windows. Security is measured by recovery readiness, not just prevention.

Every AI project starts with defined KPIs, evaluation criteria, and human-in-loop review points. We pilot in limited scope, measure against baseline, and only expand after validation. All deployments include guardrails, audit logs, and rollback procedures.